Let’s start this out with a shout-out to our account management and customer success teams: According to Bian & Company, increasing customer retention rates by just 5% can increase profits anywhere from 25% to 95%. That’s a big increase! Because we know that customer success directly impacts revenue, we’re going to focus today’s performance tips...Read More
It’s 8:30am on Monday morning, 2 cups of coffee deep, and I finally muster up the courage to check my bank account after the weekend’s festivities… *Jaw drops* “I SPENT HOW MUCH AT THE BAR?!?” If you can’t relate to that story personally, then I’m sure you know someone who can. For me, that...Read More
Get this: Only 33 percent of sales professionals attain individual quota, and 23 percent of companies surveyed don’t even know if their sales force achieves quota or not. Crazy, right? The world of modern sales has a lot of changing parts. While you can’t control what happens with the modern buyer and seller, it’s your...Read More
This piece is part of our series on sales development, by sales development reps. You identify the perfect prospect to go after in an optimal account for your company. You manage to obtain their direct phone number to reach them. You excitedly dial. Disappointment sinks in when you hear the all-too-familiar automated attendant say that...Read More
Every year on this fateful day, we pull out one of our favorite holiday flicks. No, we’re not talking about the one with Clark Griswold, The Peanuts gang or a Red Ryder B.B. gun. That’s right, sales leaders. It’s time for Groundhog Day, and more importantly, some advice we can take away from this classic...Read More
About three weeks into my first job as a sales development rep, I had a big “Oh shit” moment. I realized that because LevelEleven’s platform is built to empower modern sales leaders, my whole job revolves around speaking to senior sales leaders and educating them on a better way to do sales. The obvious...Read More
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