Like a baseball manager standing on the top step of the dugout, sales managers have a lot to pay attention to when considering whether to make a change in strategy. A baseball coach might be looking at the score, the runners on base, how many innings are left in the game and the broader context...Read More
Having a data-driven sales environment doesn’t just mean that leadership bases decisions on numbers — it means that salespeople are looking at them, too. Among everything else your reps juggle, getting them to even look at data — let alone focus on it — can be difficult. Here are three tips to help you out:...Read More
Sales continues to shift. Quota will always matter greatly, but it steals less focus from modern sales leaders. Contemporary coaching replaces THE NUMBER, or revenue, with the numbers, or key performance indicators (KPIs) that measure the activities leading to revenue. In other words, instead of simply setting quotas and then coaching with questions around what...Read More
As evidenced here, here, here and here, key performance indicators (KPIs) have a diverse collection of powerful and measurable benefits, both direct and indirect, on sales organizations large and small. Translation: KPIs are indispensable. Furthermore, it’s simply an old wives’ tale that KPIs are only useful for inside sales. They can apply to virtually any...Read More
By now you know that conversations are essential to your sales team’s performance. (If you don’t know this, go back and read this post.) Conversations — which we at LevelEleven define as calls with prospects or customers where we learn something that helps us advance the relationship — are controllable, measurable and vital. Last time...Read More
Many organizations are focusing on building metrics-driven sales environments today. And with so many types of key performance indicators (KPIs) out there for sales teams, everyone has their own playbook. Me, I’m a conversational kind of sales KPI guy. Let’s dive right in then, shall we? I believe there are two types of sales KPIs:...Read More
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