Q & A with LevelEleven Director of Customer Success, Ashley Ball LevelEleven Director of Customer Success, Ashley Ball, has been in customer service for twelve years, four of which have been with LevelEleven. One of her main priorities since joining the team has been to configure LevelEleven to help meet the daily demands of customer...Read More
Should sales management care what happens in their customer service teams? Absolutely. Research shows that high-performing sales and service teams are more integrated than ever. Earlier this week, Salesforce released new data on modern customer service. The second annual State of Service report surveyed more than 2,600 customer service professionals and contains valuable insights for...Read More
It’s no secret that companies running competitions to boost sales performance are seeing increased revenue. When it’s done right, tapping into salespeople’s natural competitive nature and desire for recognition is just known to work. Plain and simple. So if this motivation strategy is proving beneficial, why stop at sales? Strong Customer Service Isn’t an Option Top-notch...Read More
I need to get something off my chest: Doesn’t it seem like the sales men and women get to have all the fun? I mean, they are constantly involved in sales contests, winning prizes and being recognized. I’m tired of hearing a bell or a gong go off every time something happens in sales. Okay,...Read More
Looking for a new work contest idea? This month, we say you heat up your customer service, by creating a competition around the speed of answering a call and the amount of closed cases completed in one week. As incentive for contest participants, you can offer something many regions would appreciate this time of year: A...Read More
Here’s why you don’t feel the shirt on your back right now: Your brain gradually stops registering a sight, sound or feeling if that stimulus remains constant over time (according to a Cognition study). And guess what? The same can happen when focusing on a work task for too long. That’s why taking small breaks during the...Read More
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