Tag: Motivate Customer Service

by James Gardikas April 5, 2018

How to Use LevelEleven for Customer Success & Support Teams

LevelEleven Director of Customer Success, Ashley Ball, has been in customer service for twelve years, four of which have been with LevelEleven. One of her main priorities since joining the team has been to configure LevelEleven to help meet the daily demands of customer service professionals and drive bottom-line results, the same way it does for so many sales teams.

by Julie Dunn January 6, 2017

4 insights for sales management on customer service [Research]

Should sales management care what happens in their customer service teams? Absolutely. Research shows that high-performing sales and service teams are more integrated than ever. Earlier this week, Salesforce released new data on modern customer service. The second annual State of Service report surveyed more than 2,600 customer service professionals and contains valuable insights for

by Julie Dunn November 14, 2014

Motivate Customer Service Teams with This Common Sales Tool

It’s no secret that companies running competitions to boost sales performance are seeing increased revenue. When it’s done right, tapping into salespeople’s natural competitive nature and desire for recognition is just known to work. Plain and simple. So if this motivation strategy is proving beneficial, why stop at sales? Strong Customer Service Isn’t an Option Top-notch

by Julie Dunn January 9, 2014

Contest Idea for Service Teams (Why Should Sales Have all the Fun?)

I need to get something off my chest: Doesn’t it seem like the sales men and women get to have all the fun? I mean, they are constantly involved in sales contests, winning prizes and being recognized. I’m tired of hearing a bell or a gong go off every time something happens in sales. Okay,

by Julie Dunn November 13, 2013

Work Contest Idea: Warm Up Service

Looking for a new work contest idea? This month, we say you heat up your customer service, by creating a competition around the speed of answering a call and the amount of closed cases completed in one week. As incentive for contest participants, you can offer something many regions would appreciate this time of year: A

by Julie Dunn May 13, 2013

5 less-than-$50 Purchases for Productivity – Inspired by the M@dison

Here’s why you don’t feel the shirt on your back right now: Your brain gradually stops registering a sight, sound or feeling if that stimulus remains constant over time (according to a Cognition study). And guess what? The same can happen when focusing on a work task for too long. That’s why taking small breaks during the