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Advice on Service Teams
Michigan’s “Up North” – home to vacationers, hunters, fudge shops, trails and, as of this week, a bunch of developers building a Salesforce1 app. In fact, as I write this, the five engineers that make up LevelEleven’s development team, who usually sit behind computers in Detroit’s M@dison building, sit in a cabin in East Tawas,...
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I recently spoke at the New York Salesforce.com User Group around the topic of sales gamification. Folks in sales seem to like this concept in general, but often hesitate a bit because they’re not quite sure what it means. Plus, many have heard about the Gartner study that 80% of gamification initiatives will fail. I’ve...
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One of the biggest challenges companies face when introducing a customer relationship management (CRM) software like salesforce.com is getting their teams to actually use it. End users often view the new system as another thing to do. As a result of their lack of adoption, quantifying the technology’s ROI can be challenging for leadership. What if companies...
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What was it like when you first started using Twitter? Chances are you didn’t know whether to post like you do on LinkedIn, Facebook or a combination of both. You weren’t exactly sure what a hashtag was or how it worked. You had no idea how you could follow so many people (suggested to you, of course) and...
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I need to get something off my chest: Doesn’t it seem like the sales men and women get to have all the fun? I mean, they are constantly involved in sales contests, winning prizes and being recognized. I’m tired of hearing a bell or a gong go off every time something happens in sales. Okay,...
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