Tag: Customer Success

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by James Gardikas April 19, 2018

Customer Success by the Numbers (Infographic)

Key Performance Indicators From LevelEleven Customers LevelEleven helps companies of all sizes across all industries focus on the behaviors that lead to results. To illustrate how LevelEleven delivers a measurable impact, we’ve compiled this infographic with a few winning results from LevelEleven customers. Want to learn more about LevelEleven? Click the button below to take a

by James Gardikas April 5, 2018

How to Use LevelEleven for Customer Success & Support Teams

LevelEleven Director of Customer Success, Ashley Ball, has been in customer service for twelve years, four of which have been with LevelEleven. One of her main priorities since joining the team has been to configure LevelEleven to help meet the daily demands of customer service professionals and drive bottom-line results, the same way it does for so many sales teams.

by Julie Dunn July 27, 2016

KPIs for Customer Success Teams

When the customer success team at ilos was created, they tracked KPIs like emails sent. Emails sent can be a great leading indicator, but founder Sean Higgins quickly learned there wasn’t a correlation between deals won and the number of emails sent by the customer success team. So they ditched it and tried something else.

by Julie Dunn July 11, 2016

6 Performance Tips for Customer Success Teams

Let’s start this out with a shout-out to our account management and customer success teams:  According to Bian & Company, increasing customer retention rates by just 5% can increase profits anywhere from 25% to 95%. That’s a big increase! Because we know that customer success directly impacts revenue, we’re going to focus today’s performance tips

by Julie Dunn February 13, 2015

A Valentine’s Poem [Video]

During this holiday of love and appreciation, we wanted to take the time to show our customers how we really feel about them…in the form of a Valentine’s poem. We figured this was the perfect place to publicly display our affection. Check out a glimpse of the awesome people this video was made for.

by Julie Dunn December 3, 2014

8 Fun Holiday Gift Ideas for Customers

The holiday season is upon us yet again, which means it’s time to figure out this year’s customer appreciation gifts. It’s so easy to stick with the same old ideas, but why not stand out and try something different? Break the cliché this year and think outside the fruitcake with these fun and unique holiday