Imagine this scenario: your company is looking for ways to boost revenue, engage employees, or solve any number of pain points. Naturally, it’s time to add a performance management solution into your tech stack, but how do you know you’re choosing the right one? The answer is simple: you select the solution that comes with...Read More
Key Performance Indicators From LevelEleven Customers LevelEleven helps companies of all sizes across all industries focus on the behaviors that lead to results. To illustrate how LevelEleven delivers a measurable impact, we’ve compiled this infographic with a few winning results from LevelEleven customers. Want to learn more about LevelEleven? Click the button below to take a...Read More
Q & A with LevelEleven Director of Customer Success, Ashley Ball LevelEleven Director of Customer Success, Ashley Ball, has been in customer service for twelve years, four of which have been with LevelEleven. One of her main priorities since joining the team has been to configure LevelEleven to help meet the daily demands of customer...Read More
When the customer success team at ilos was created, they tracked KPIs like emails sent. Emails sent can be a great leading indicator, but founder Sean Higgins quickly learned there wasn’t a correlation between deals won and the number of emails sent by the customer success team. So they ditched it and tried something else....Read More
Let’s start this out with a shout-out to our account management and customer success teams: According to Bian & Company, increasing customer retention rates by just 5% can increase profits anywhere from 25% to 95%. That’s a big increase! Because we know that customer success directly impacts revenue, we’re going to focus today’s performance tips...Read More
During this holiday of love and appreciation, we wanted to take the time to show our customers how we really feel about them…in the form of a Valentine’s poem. We figured this was the perfect place to publicly display our affection. Check out a glimpse of the awesome people this video was made for.Read More
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