Do you only administer sales coaching on an ad hoc basis, when you overhear a poor discovery call or watch a rep struggle with a deal? If so, you have a problem. The most effective sales coaching is proactive, consistent and data-driven. Let’s be clear: When a rep struggles or requests help, impromptu coaching sessions...Read More
Should sales management care what happens in their customer service teams? Absolutely. Research shows that high-performing sales and service teams are more integrated than ever. Earlier this week, Salesforce released new data on modern customer service. The second annual State of Service report surveyed more than 2,600 customer service professionals and contains valuable insights for...Read More
“Don’t fire ‘till you see the whites of their eyes!” – Colonel William Prescott History can often teach us important lessons. In our case, this infamous quote from the Battle at Bunker Hill can serve as a lesson of precision and diligence. For a B2B sales rep, patience is tough to maintain at certain parts...Read More
Sales coaching is an important job for a sales manager. Yet, research from CSO Insights and the AA-ISP shows that less than 20 percent of the average sales leader’s time is spent on proactive coaching. In fact, the majority of a sales leader’s time is spent on administrative tasks and attending internal meetings. They have...Read More
Events for sales management can put sizable dents in the company budget. They can also generate some serious ROI. But there are a ton of sales conferences to choose from. Your job is to identify the best events for strengthening your sales management strategy. That’s why we put together a curated list of events happening...Read More
Whether you’ve been in sales management for 20 years or 20 minutes, there is always room to grow. And right now is the perfect time to refresh your reading list. That’s why we put together a short list of great reads for 2017. From sales development and growth to coaching and metrics, these books will...Read More
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