It was two weeks ago today when we saw the banners on our way into the Salesforce Customer Company Tour in Chicago. And we listened to Marc Benioff talk about what was on those banners. And we even saw it referenced in the conference pamphlet. This idea of being a customer company.
So, have you asked yourself if you’re a customer company yet? Really asked? For any of you who are not entirely satisfied with your response, allow us to suggest something: Inject gamification into your call center teams. LevelEleven CTO and Force.com MVP Kevin O’Hara shares how you can do that in his recent Salesforce Blog post: “Your Motivation Is Important to Us: Use Gamification to Amp Up Your Customer Reps.”