Revision date:  August, 2019

What information do we collect?

We collect information from you when you visit our site, register for a webinar, download content, subscribe to our newsletter, respond to a survey, or fill out a form.

When registering on our site, as appropriate, you may be asked to enter your: name, email address, phone number, title/role, location, and other role- or company-related information. You may, however, visit our site anonymously by adjusting your browser settings.

Google, along with other third-party vendors, uses cookies, which may contain information about your visit to our website, to serve ads on websites. Google’s use of the DART cookie enables it to serve ads based on their visit to your our website and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

How do we use your information?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience. Your information helps us better respond to your needs including providing occasional marketing content specific to LevelEleven and affiliates that we think would be relevant to you.
  • To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.

Your information, whether public or private, will remain in the possession of LevelEleven and its affiliates.  It will not be sold, exchanged, or transferred, for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product, service, or information requested, to administer a contest, promotion, survey or other site feature or to send periodic emails.

The email address you provide to us may be used to send you information and updates pertaining to your request, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. You are also welcome to update your email settings here.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information on our website.

We utilize a secure server. All supplied personal information is transmitted via Secure Socket Layer (SSL) technology and then encrypted in our Database.  It is only accessed by those authorized staff who have a valid business reason to access the information or to keep the systems operational.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow them) to enable the site’s or service providers’ systems to recognize your browser and capture and remember certain information, such as your IP address.

We use cookies to help us remember and process the information you have requested, understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still request information over the telephone or by otherwise contacting our team. You may use the NAI Opt Out tool here to opt out of seeing targeted ads from us and from other NAI-approved member companies as well.


We collect analytics information when you use our website to help us improve it. We may also share anonymous data about your actions on our website with third-party service providers of analytics services.

We also use mobile analytics software to allow us to better understand the functionality of our mobile website on your device. This software may record information such as how often you use the website, the events that occur within your sessions, aggregated usage, and performance data. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you give to us may be transferred to countries outside the European Union (“EU”). For example, some of our third-party providers may be located outside of the EU. Where this is the case we will take steps to ensure the right security measures are taken so that your privacy rights continue to be protected as outlined in this policy. By submitting your personal data, you are agreeing to this transfer, storing or processing. Where our third-party suppliers are in the US we have ensured that their services fall under the “Privacy Shield” whereby participating companies are deemed to have adequate protection and therefore facilitate the transfer of information from the EU to the US.

If you use our services while you are outside the EU, your information may be transferred outside the EU to provide you with  those services.


We would like to send you information about our services which you may find to be of interest. Even if you have consented to receive marketing communications, you may opt out at any time.

To opt out please email, or click “Unsubscribe” at the bottom of these emails.

Retention of Personal Information

To the extent permitted by applicable law, we typically retain personal information we obtain about you for as long as it is needed (1) for the purposes for which we obtained it, in accordance with the terms of this Privacy Policy.  This generally means that we will keep your personal information for the duration of our relationship or as long as you keep your account open with us; or (2) to take into account applicable statute of limitation periods and comply with applicable laws, resolve disputes and enforce our agreements. As described in the “Your Rights and Choices” section above, to the extent provided by the law of your jurisdiction, you may request that we delete your information or restrict the processing of such information by contacting us as indicated below.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website which may include links to those third parties’ websites. These third party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of the linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We, therefore, will not distribute your personal information to outside parties unless otherwise noted above without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make changes to their email settings here, use the NAI opt out tool here to opt out of receiving targeted ads, and may adjust their browser settings as they see fit.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act) and we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date above.

Contacting Us

Website Administrator, LevelEleven – 

Contact us any time:

  • to request information that LevelEleven, Inc. has about you
  • to delete any information LevelEleven, Inc. has about you
  • to correct any information LevelEleven, Inc. has about you

If there are any questions regarding this privacy policy you may contact us using the information below.

LevelEleven, Inc.

+1 (313) 662-2000

28 W. Adams St #800

Detroit, MI 48226